EZ Call Manager is a comprehensive, blended (Inbound and Outbound) IP based Contact-Center suite. It has a built-in Soft Switch, Soft phone, Automatic Call Distribution (ACD) system and Customer Relationship Management (CRM). It also provides CTI enabled CRM tools to help clients manage Multiple Campaigns like: Order processing, Customer Services, Complaints Management, Surveys, Telesales, etc. from the comfort of a click on their screen.
EZ Call Manager's modular design allows for easy customization to meet any business requirement and cross-platform integration with other systems. Because of its affordability, scalability, and adaptability, it enables businesses to begin their Digital Transformation journey and improve their client relations and management procedures. Companies may start with a smaller, more basic CRM system and gradually add more features as they grow by using EZ Call Manager, as opposed to having to invest in a large, expensive, and complex CRM platform.
EZ Call Manager comes with the following plug and play, ready modules:
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EZ Complaints: is a state-of-the-art, complaint management system with the backend workflow, complete escalation of unresolved tickets, knowledge base, all in one package. Our state-of-the art system allows organizations to efficiently manage complaints and support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for assistance (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). EZ CMS may also be integrated with client’s existing systems for easy access of data.
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EZ Surveys: a state-of-the-art CRM solution, which allows faster way to interact with any sample size (customers, users, clients, etc.) using predefined questionnaire. The data collected can then be used for analytics, so that better and quicker business decisions can be made.
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EZ Orders: is the CRM specifically designed for the customers processing their orders regardless of the channel via which the customer is reaching out for assistance (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). EZ Order may also be integrated with client’s existing systems for easy access of data.
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EZ Service: is a state-of-the-art CRM for managing customer details, customer history, support knowledge which allows delivering constant, consistent, efficient, and effective services to the customers.
- EZ Help Desk Management: is a state-of-the-art CRM for managing trouble tickets, giving each ticket a unique id. It captures details like customer history, provides possible solutions, and recommends pre-assigned solution codes, delivery turn-around-time (TAT) to each ticket. It also provides support knowledge which allows delivering constant, consistent, efficient, and effective services to the customers.
Why manage Customers?
Increase customer satisfaction, service levels and revenue by using our state-of-the art CRM, EZ SERVICE.
EZ SERVICE is a state-of-the-art CRM for managing customer details, customer history, support knowledge which allows delivering constant, consistent, efficient, and effective services to the customers.
EZ SERVICE is a state-of-the-art, service management system which allows organizations to efficiently manage and maintain desirable service levels and support customers from anywhere, at any time, regardless of the channel via which the customers are reaching out for assistance (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). EZ CMS may also be integrated with client’s existing systems for easy access of data.
EZ SERVICE can be easily deployed in an enterprise environment with or without being integrated with the IP PBX system (Contact Center) or can work easily as an independent/stand alone system.
EZ SERVICE provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows across all channels of communications, (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). It tracks the full lifecycle of a customer history from registration to response.
BackOrder Management System, EZ OMS
Our EZ OMS is a direct extension of your brand which helps the company to appear online. It supports the web interfaces as well as the call center support where customer’s complete information with his past orders/complaints are present to facilitate the company in improving its customer service, maintain the revenue stream by increasing sales, and lowering dissatisfied customers by timely addressing their complaints. EZ OMS, Order Management System is the CRM specifically designed for the customers processing their orders regardless of the channel via which the customer is reaching out for assistance (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). EZ OMS may also be integrated with client’s existing systems for easy access of data.
Orders can be received and placed at a centralized location; the same then is routed to its assigned distributor/service provider/Kitchen for speedy delivery. The company can manage orders, shipping and update tracking information on all sales channels seamlessly and add your order shipments to each listing and notify your marketplace. A SMS support/system can also be integrated to escalate the orders to the delivery staff. EZ SERVICE can be easily deployed in an enterprise environment with or without being integrated with the IP PBX system (Contact Center) or can work easily as an independent/stand alone system.
EZ OMS is specifically geared towards brands wanting to penetrate the global marketplace, without wanting the expenditures associated with having a physical location outside of their home base. It is breaking down international barriers with our turn-key state-of-the art solution. SERVICES INCLUDE:
Key Features
• Leverage our order system of record for driving increased sales and improved margins through flexible sales and execution management. • Efficiently route orders to vendors, distribution centers, stores and order fulfillment partners to minimize delivery time and maximize order profitability • Predict potential customer service issues and delivery problems • Reduce back-orders and meet customer demand by automating substitutions for similar products based on business rules • Determine the optimal fulfillment plan based on configurable business rules • Own the entire financial and payment lifecycle for every order BackWhy a Complaints Management System?
Complaints are not always bad, if organizations can resolve them on time and make them a win-win for the customers and organizations. In fact, most of the time complaints are opportunities to reach out to more customers.
Increase customer satisfaction, convert customer complaints into opportunities, using our state-of-the art CRM, EZ CMS (EZ Complaints Management System).
EZ CMS is a state-of-the-art, complaint management system with the backend workflow, complete escalation of unresolved tickets, knowledge base, all in one package. Our state-of-the art system allows organizations to efficiently manage complaints and support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for assistance (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). EZ CMS may also be integrated with client’s existing systems for easy access of data. EZ SERVICE can be easily deployed in an enterprise environment with or without being integrated with the IP PBX system (Contact Center) or can work easily as an independent/stand alone system.
EZ CMS provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows across all channels of communications, (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). It tracks the full lifecycle of a customer complaint from registration to response, with documents attachment facility.
Benefits of a Complaint Handling Solution: • Streamline complaint management operations and reduce costs by improving response and closure times. • One enterprise Complaint Management System for across all channels of communications: (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). • Implement a global approach to complaint handling with multi-site usage, multilingual capabilities, regional reporting requirements and unlimited security levels. • Protect brand reputation and increase customer satisfaction by ensuring that complaints are investigated and responded to in a timely manner.
BackSURVEY MANAGEMENT SYSTEM, EZ SURVEY
EZ SURVEY, is a state-of-the-art survey management system that not only allows clients to create their own questionnaires i.e. custom surveys (as per requirements) but also has an option to integrate with Call Center solution. Once, integrated with the Call Center module it has an option to dial a number without the assistance of a staff (auto dial option is available). Moreover, it supports multi-lingual environment. The system is flexible enough to allow different types of surveys like, door-to door, email, Web, SMS and phone based. EZ SURVEY also provides a sample generation module. Different types of sampling patterns like Random Sampling, Stratified random sampling and non-random sampling strategies can be developed to extract the required “sample” so that the data collected will be normal, non-biased to conduct the statistical tests.
EZ SURVEY can be easily deployed in an enterprise environment with or without being integrated with the IP PBX system (Contact Center) or can work easily as an independent/stand alone system.
Why EZ SURVEY?
Whether you’re dealing with market research or employee satisfaction surveys, the entire process—from questionnaire creation to response management—becomes more complex when dealing with multiple languages and target cultures. In order to obtain the most accurate results, we recognize the need to generate a survey that reads as if it was originally written in the target language. Ease-of-use, as well as culturally appropriate content and phrasing is paramount in achieving an authentic survey, which is why we localize each survey to fit the needs of the audience. SMART Survey Management Solution that can be integrated with your existing Human Resource ERP Systems and your websites.
Salient Features:
Data Collection: By leveraging our extensive technology resources, EZ SURVEY can create online multilingual surveys to fit your exact requirements. The system will be tailor-made, enabling the most efficient data collection from consumers, employees, or external contacts where needed. In addition, data can be gathered in person via a face-to-face interview as well as over the phone. Interviews can be recorded for archiving and transcribed upon request.
• Extensive Reporting of Results: All survey results can be reported with exceptional turnaround times. Presentation can be customized and reported on a quantitative or qualitative basis. At the outset of a project we will be happy to consult with you to understand your exact requirements and create bespoke presentation templates ahead of time that allow for the quickest, most transparent reporting of data. EZ SURVEY’s reporting module empowers clients to take action on responses from any global market with minimal delays, bringing you significantly closer to your clients, consumers, or employees in turnarounds faster than you’d imagine. It has the ability to provide analysis in the form of Graphical Survey Results and has the ability to generate trend analysis.
Dashboard: The real-time dashboard system allows you to visualize the current position of the surveys/calls as well as the overall condition. Even the number of people conducting surveys can be monitored using the dashboard. Similarly a call center wallboard is also provided in order to view the current situation of calls and agents attending calls/surveys.
Web services & RSS feeds: You can also export data in excel format as well as web services and feeds enable you to import this data into your own website or business applications. XML, JSON and AtomPub formats allow you to integrate the reports and real-time data as well.
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Why need a Help Desk Management CRM?
For organizations opening and tracking trouble tickets have always been a challenge which in essence makes it even extremely difficult to serve the internal and external customers, EZ HDMS (Help Desk Management System) CRM brings together every customer interaction into a centralized, user-friendly system. This allows easy interface, helping customer support agents address and resolve trouble tickets efficiently.
EZ HDMS is a state-of-the-art CRM for managing trouble tickets, giving each ticket a unique id. It captures details like customer history, provides possible solutions, and recommends pre-assigned solution codes, delivery turn-around-time (TAT) to each ticket. It also provides support knowledge which allows delivering constant, consistent, efficient, and effective services to the customers.
EZHDMS interacts with the Text messaging system and corporate email servers in order to send regular updates to the customers with status updates and a “Thank you” note.
EZ HDMS maintains desirable service levels and provides support to customers from anywhere, at any time, regardless of the channel via which the customers are reaching out for assistance (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). EZ HDMS may also be integrated with client’s existing systems for easy access of data.
EZ HDMS can be easily deployed in an enterprise environment with or without being integrated with the IP PBX system (Contact Center) or can work easily as an independent/stand alone system.
Because the solution is entirely Web-based, EZ HDMS helps to manage multiple groups, workflows and escalation procedures. It also supports multiple products and brands and includes multi-language and multi-time zone capabilities.
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