Headquarter
Catcos Agency. Amphitheater Parkway, Mountain View, California, 54043, CA.
Catcos Agency. Amphitheater Parkway, Mountain View, California, 54043, CA.
EZCM is an omnichannel, enterprise-grade contact center solution available in cloud and on-premises deployment models, designed to meet enterprise and government requirements.
It supports inbound and outbound operations by seamlessly integrating built-in telephony with a CTI-enabled CRM, enabling secure, reliable, and efficient management of customer interactions from first contact through to resolution.
With flexible deployment options, EZCM allows organizations to maintain full control over data, infrastructure, and security policies, while ensuring scalability, high availability, and regulatory compliance—making it ideal for regulated and security-sensitive environments.
EZCM brings your contact center and CRM together so teams can deliver faster service, better control, and consistent customer experiences across campaigns and channels.
With real-time CTI visibility, agents and supervisors can track interactions, manage follow-ups, and improve response time and service quality — all from a single screen.
