Edit Content

Our Products

Combining creativity with technical expertise, we craft compelling technological experiences that captivate and convert.

Products and Modules (Overview)

EZCM offers a suite of modular solutions that can be deployed independently or as an integrated platform, depending on your operational needs

Government Organization

Corporates & others

Omnichannel Contact Center Suite (EZ Call Manager)

AI-ready omnichannel platform supporting AI voice bots,AI-assisted customer interactions, chatbot integration, intelligent routing, and automated service workflows...

Complaints Management (EZ CMS)

Supports AI-assisted complaint classification, urgency detection, sentiment analysis, SLA tracking, and automated escalation workflows...

Order Management (EZ OMS)

Can be integrated with AI order-taking agents to capture, validate, classify, and process customer orders automatically...

Survey Management (EZ Survey)

Create and run custom surveys, with optional call-center integration...

Helpdesk Management (EZ HDMS)

AI-assisted ticketing capabilities can help automate issue categorization, response suggestions, and intelligent routing...

Citizen Feedback Management (EZ CFMS)

For public-sector entities to collect, manage, and analyze citizen feedback and grievances across portals, call centers, mobile apps...

Field Force Management (EZ FSM)

A field service mobile platform with offline data sync capabilities to manage field staff availability and field operations...

Service Management (EZ Service)

Service management for maintaining service levels and supporting customers anytime, anywhere, across web, email, social media, chat, walk-ins, phone, and mobile apps.

Lead Generation & Predictive Dialing (EZ Lead Pro)

Boost outbound productivity with predictive dialing that connects agents to live answered calls. Supports lead management, campaign setup, pacing, retry logic, monitoring, and analytics. Ideal for tele-sales, telemarketing, surveys, and outreach.

E-File Automation (EZ Automation)

Office automation for end-to-end sharing, tracking, and digitization of e-files and correspondence to improve processing speed and retrieval.

Modules include:
• e-Scan
• e-File Diary
• e-File Management
• e-Note Sheet and e-Summary
• Sheet Creation and Approval
• e-Tracking and Archiving
• e-Grievance Management
• Legal Case Management
• Knowledge Repository

Telehealth & Home Healthcare (EZ Health)

A mobile telehealth application connecting patients with healthcare ...

Ticket & Case Management (EZ TCMS)

Supports AI-enabled case prioritization, automated workflow recommendations, and intelligent escalation management...

Incident Management (EZ IMS)

Detect, manage, and resolve service disruptions and operational incidents using ...

Workforce Management (EZ WFM)

Plan and optimize staffing with scheduling, forecasting, adherence tracking, leave management, ...

Contact Management (EZ Contact Manager)

A unified contact repository storing customer profiles, history, preferences, and communication records...

Have questions? Chat with us!

Headquarter