Combining creativity with technical expertise, we craft compelling technological experiences that captivate and convert.
EZCM offers a suite of modular solutions that can be deployed independently or as an integrated platform, depending on your operational needs
AI-ready omnichannel platform supporting AI voice bots, AI-assisted customer interactions, chatbot integration, intelligent routing, and automated service workflows... A blended (inbound/outbound) omnichannel IP contact-center suite with built-in Soft Switch and ACD, plus CTI-enabled CRM to manage multiple campaigns such as order processing, customer services, complaints, surveys, and tele-sales. Read More
Supports AI-assisted complaint classification, urgency detection, sentiment analysis, SLA tracking, and automated escalation workflows... A complete complaint management system with workflows, escalation for unresolved tickets, and a knowledge base. Supports complaint intake and follow-ups across web, email, social media, chat, walk-ins, phone calls, and mobile apps. Integration with existing systems is available.
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Can be integrated with AI order-taking agents to capture, validate, classify, and process customer orders automatically... A CRM module designed to manage customer orders from multiple channels (web portal, email, social, chat, walk-ins, phone calls, mobile apps). Integration with client systems is available for unified data access.
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Create and run custom surveys, with optional call-center integration...
Modules include:
Sampling Frame / Panel Management
Scripting
CATI and Online Surveys
Web / Email / Telephony Surveys
Reporting
Dashboard and Wallboard
Live Monitoring
AI-assisted ticketing capabilities can help automate issue categorization, response suggestions, and intelligent routing... Trouble-ticket CRM with unique ticket IDs, customer history, suggested solutions, solution codes, and turnaround-time (TAT) handling to ensure consistent, efficient support delivery.
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For public-sector entities to collect, manage, and analyze citizen feedback and grievances across portals, call centers, mobile apps... kiosks, and social media - with defined timelines, escalations, dashboards, and analytics.
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A field service mobile platform with offline data sync capabilities to manage field staff
availability and field operations...
Modules include:
• Admin Module
• Customer Module (requests/complaints)
• Reporting Module
• Spares Issue/Return Tracking
• Call Center Agent Module
• Field Engineer Mobile App
• Availability Management
Key features include:
• Ticket generation, assignment, re-assignment, and tracking
• Status updates (acceptance, reach time, resolution, rescheduling, pending)
• Alerts and notifications
• Spare parts request/approval logs
• Attendance and leave management
• Secure login and role-based access
• Web dashboard, feedback, monitoring, and performance reporting
Service management for maintaining service levels and supporting customers anytime, anywhere, across web, email, social media, chat, walk-ins, phone, and mobile apps.
Boost outbound productivity with predictive dialing that connects agents to live answered calls. Supports lead management, campaign setup, pacing, retry logic, monitoring, and analytics. Ideal for tele-sales, telemarketing, surveys, and outreach.
A mobile telehealth application connecting patients with healthcare ... providers for consultation, appointment booking, and payments. Supports secure, confidential video interactions and enables physicians to access patient vitals and key health data.
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Supports AI-enabled case prioritization, automated workflow recommendations, and intelligent escalation management... Centralized ticket/case management to log, categorize, assign, track, escalate, and resolve cases throughout their lifecycle. Supports configurable workflows, SLAs, automated escalations, and multi-channel intake (web, email, phone, chat, mobile apps, walk-ins). Integrates with CRM/ERP and third-party systems.
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Detect, manage, and resolve service disruptions and operational incidents using ... impact/priority classification, SLA-driven response time, automated notifications, escalation workflows, and post-incident reporting.
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Plan and optimize staffing with scheduling, forecasting, adherence tracking, leave management, ... and performance monitoring. Integrates with call center and reporting systems.
Read More A unified contact repository storing customer profiles, history, preferences, and communication records... Supports segmentation, tagging, fast search, and integration with CRM/ticketing/campaign tools.
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