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Our Products

Combining creativity with technical expertise, we craft compelling technological experiences that captivate and convert.

Products and Modules (Overview)

EZCM offers a suite of modular solutions that can be deployed independently or as an integrated platform, depending on your operational needs

Government Organization

Corporates & others

Omnichannel Contact Center Suite (EZ Call Manager)

A blended (inbound/outbound) omnichannel IP contact-center suite...

Complaints Management (EZ CMS)

A complete complaint management system with workflows, escalation for unresolved tickets...

Order Management (EZ OMS)

A CRM module designed to manage customer orders from multiple channels (web portal, email, social, chat)...

Survey Management (EZ Survey)

Create and run custom surveys, with optional call-center integration...

Helpdesk Management (EZ HDMS)

Trouble-ticket CRM with unique ticket IDs, customer history, suggested solutions...

Citizen Feedback Management (EZ CFMS)

For public-sector entities to collect, manage, and analyze citizen feedback and grievances across portals, call centers, mobile apps...

Field Force Management (EZ FSM)

A field service mobile platform with offline data sync capabilities to manage field staff availability and field operations...

Service Management (EZ Service)

Service management for maintaining service levels and supporting customers anytime, anywhere, across web, email, social media, chat, walk-ins, phone, and mobile apps.

Lead Generation & Predictive Dialing (EZ Lead Pro)

Boost outbound productivity with predictive dialing that connects agents to live answered calls. Supports lead management, campaign setup, pacing, retry logic, monitoring, and analytics. Ideal for tele-sales, telemarketing, surveys, and outreach.

E-File Automation (EZ Automation)

Office automation for end-to-end sharing, tracking, and digitization of e-files and correspondence to improve processing speed and retrieval.

Modules include:
• e-Scan
• e-File Diary
• e-File Management
• e-Note Sheet and e-Summary
• Sheet Creation and Approval
• e-Tracking and Archiving
• e-Grievance Management
• Legal Case Management
• Knowledge Repository

Telehealth & Home Healthcare (EZ Health)

A mobile telehealth application connecting patients with healthcare ...

Ticket & Case Management (EZ TCMS)

Centralized ticket/case management to log, categorize, assign, track, ...

Incident Management (EZ IMS)

Detect, manage, and resolve service disruptions and operational incidents using ...

Workforce Management (EZ WFM)

Plan and optimize staffing with scheduling, forecasting, adherence tracking, leave management, ...

Contact Management (EZ Contact Manager)

A unified contact repository storing customer profiles, history, preferences, and communication records...

Have questions? Chat with us!

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