Cloud Based Contact Center
In a cloud based contact center, the contact center does not own, host, or operate the equipment that the call center runs on. Instead, the contact center pays a monthly or annual fee. This allows contact centers to pay for only the service or minutes that they use, rather paying for the hardware, and a place to store the equipments, making it a much more affordable solution.

Cloud based contact centers offer:

  • Minimal capital investment
  • Cost-effective scalability
  • High levels of reliability and security
  • 24×7 technical support
How It works